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Brace yourself for a fascinating journey into the world of equipment dealerships and rental companies with our guest, Matt Harris, the innovative mind behind Texada. A revolutionary software that is shaking up the traditional approach in this industry, Texada uses an integrated platform, cloud-based software, and an experienced team to push boundaries and bring about real change. As Matt prepares to take the stage at the AED conference, he joins us to share his valuable insights into the disruptive trends and opportunities in the field, and the critical role software plays in empowering businesses to ride the wave of change.
As we venture deeper, we explore the untapped potential of customer-centricity and data analytics as powerful tools for growth. Matt unpacks the grim reality of high customer churn rate, where dealerships lose 60% of their customers each year, unveiling the necessity of a paradigm shift from conventional approaches. You'll be hooked as we discuss the role of Artificial Intelligence (AI) not as a replacement, but a tool that enhances human work, and the secret to using AI effectively.
Rounding off, we turn our gaze to the future, where Matt shares words of wisdom for rejuvenating the industry, and the importance of sharing ideas. You'll learn how companies like Ritchie Bros. are using data and technology to disrupt the industry and how traditional dealerships can hold their ground amidst this turmoil. Matt's insights into the future of work, AI, and the concept of business disruption will energize you to look at the equipment dealership and rental industry in a whole new light. So tune in, for an episode that offers not just knowledge, but a perspective shift you can't afford to miss.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.