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Content provided by Andrew Henry and Jay Pierson, Henry Holsters, and Pierson Workholding. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andrew Henry and Jay Pierson, Henry Holsters, and Pierson Workholding or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Firing Bad Customers | Lean Built - Manufacturing Freedom E105

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Manage episode 496953399 series 3512552
Content provided by Andrew Henry and Jay Pierson, Henry Holsters, and Pierson Workholding. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andrew Henry and Jay Pierson, Henry Holsters, and Pierson Workholding or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Jay and Andrew discuss the true cost of doing business with “big name” clients who act like bullies. You know the ones. They demand unfair terms, they're slow to pay, they're quick to add red tape. Jay shares a personal story about walking away from a prestige customer that wasn’t worth the stress, cost, or collection headaches. Andrew adds cautionary tales, including lessons from a fellow shop owner who took the bait on a massive PO and paid the price in blood, sweat, and sleepless nights.

They also talk about the power of peer advisory groups like Vistage and Convene. How do you avoid flying blind in your business? Get in a room with people who’ve already made your mistakes, and who won’t let you keep making them.

Plus: hear about their strategies for preventative maintenance, visual controls (including genius 3D-printed “No Touchy” signs), and the delicate balance between food trucks, team morale, and post-lunch productivity crashes.

  continue reading

107 episodes

Artwork
iconShare
 
Manage episode 496953399 series 3512552
Content provided by Andrew Henry and Jay Pierson, Henry Holsters, and Pierson Workholding. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andrew Henry and Jay Pierson, Henry Holsters, and Pierson Workholding or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Jay and Andrew discuss the true cost of doing business with “big name” clients who act like bullies. You know the ones. They demand unfair terms, they're slow to pay, they're quick to add red tape. Jay shares a personal story about walking away from a prestige customer that wasn’t worth the stress, cost, or collection headaches. Andrew adds cautionary tales, including lessons from a fellow shop owner who took the bait on a massive PO and paid the price in blood, sweat, and sleepless nights.

They also talk about the power of peer advisory groups like Vistage and Convene. How do you avoid flying blind in your business? Get in a room with people who’ve already made your mistakes, and who won’t let you keep making them.

Plus: hear about their strategies for preventative maintenance, visual controls (including genius 3D-printed “No Touchy” signs), and the delicate balance between food trucks, team morale, and post-lunch productivity crashes.

  continue reading

107 episodes

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