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Content provided by Mark Graban. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Graban or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Your Current Estimated Alarm Response Time Is... 13 Hours?

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Manage episode 505306125 series 1685543
Content provided by Mark Graban. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Graban or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

The blog post

When Mark applied for a burglar alarm permit, he accidentally sent the form to the wrong Newport — Rhode Island instead of Kentucky. The voicemail he got back was kind, clear, and even funny: pointing out that an 845-mile police response probably wasn’t going to work.

In this story, Mark reflects on:

  • Why small mistakes are easier to handle with humility and humor

  • How Toyota’s “expected vs. actual” lens helps frame errors

  • Why psychological safety and kindness matter more than blame

  • How to turn a minor error into a “favorite mistake” — one you can laugh about and learn from

It’s a reminder that even harmless slip-ups can reinforce bigger lessons about improvement, culture, and how we respond to mistakes.

  continue reading

431 episodes

Artwork
iconShare
 
Manage episode 505306125 series 1685543
Content provided by Mark Graban. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Graban or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

The blog post

When Mark applied for a burglar alarm permit, he accidentally sent the form to the wrong Newport — Rhode Island instead of Kentucky. The voicemail he got back was kind, clear, and even funny: pointing out that an 845-mile police response probably wasn’t going to work.

In this story, Mark reflects on:

  • Why small mistakes are easier to handle with humility and humor

  • How Toyota’s “expected vs. actual” lens helps frame errors

  • Why psychological safety and kindness matter more than blame

  • How to turn a minor error into a “favorite mistake” — one you can laugh about and learn from

It’s a reminder that even harmless slip-ups can reinforce bigger lessons about improvement, culture, and how we respond to mistakes.

  continue reading

431 episodes

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