What happens when your culture functions like a power grid — and one small disconnect shuts down momentum across the organization?

In this episode of Leadership Levers, Chip Higgins, founder of Bizzics and a former 40-year banker, explores why culture and process failures create more organizational heat, friction, and performance stalls than any financial constraint ever could.

After decades advising owner-managed businesses, Chip noticed a pattern: companies rarely fail from lack of capital — they fail from lack of energy.

Drawing from concepts in his book The Bizzics Way, Chip explains how culture acts as the “power grid” of an organization, conducting the energy needed for alignment, velocity, and execution.

Chip walks through:

• Why culture acts as an energy system — not a slogan or morale booster
• How one small breakdown in communication or process can cripple momentum
• Why systems fail when people aren’t included early in the design
• The hidden “heat” created when automation solves compliance but undermines execution
• How local ownership can transform process redesign into cultural strength rather than cultural erosion.

For leaders navigating automation, growth, system rollouts, or operational change, Chip’s insights offer a simple idea: momentum requires energy — and energy only flows through a culture built for connection, clarity, and ownership.

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