Special Series: Powering Payments Together With Leslie Legel, Dir. Of Payments At CenterEdge Software

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Special Series: Powering Payments Together with Leslie Legel, Dir. of Payments at CenterEdge Software | Episode 436

3d ago 22:57

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In the final episode of Powering Payments Together: How Payroc Helps ISVs Scale Smarter, we turn the spotlight on CenterEdge Software and their journey to building a payments program that drives real business value. Leslie Legel, Director of Payments at CenterEdge, joins the conversation to share how Payroc has become a trusted partner in helping them overcome challenges, strengthen their platform, and deliver a seamless experience for their clients.

Leslie explains why payments are mission-critical for family entertainment centers, where more than 90 percent of transactions are digital and downtime isn’t an option. From July 4th waterparks to cashless operations, reliability isn’t just a nice-to-have—it’s the foundation of customer satisfaction. She reflects on a tough lesson learned when a gateway integration didn’t meet expectations, and how those setbacks ultimately led CenterEdge to develop a more reliable and scalable payments strategy.

The episode also explores how CenterEdge built and branded “CenterEdge Payments,” giving them control over the customer journey and creating a more transparent, feature-rich solution for their clients. Leslie shares how Payroc stood out as a partner, not just for their technology and APIs, but for their willingness to understand CenterEdge’s business, answer tough questions, and provide the tools and flexibility needed to scale.

Finally, Leslie offers advice to ISVs navigating the high-stakes world of payments: do your homework, know your limitations, and find a partner who is as invested in your success as you are. Looking ahead, she discusses how CenterEdge and Payroc will continue to grow together, exploring new solutions and opportunities to strengthen their offering in the family entertainment space.

Chapters

1. Series Setup & Finale Context (00:00:00)

2. Guest Intro: Leslie from CenterEdge (00:00:27)

3. Leslie’s Payments Career Journey (00:01:31)

4. What CenterEdge Software Does (00:03:21)

5. Role of Payments at CenterEdge (00:04:10)

6. Painful Gateway Pivot & Lessons (00:06:29)

7. Uptime Is Everything for FECs (00:09:18)

8. Why White-Labeling Matters (00:11:00)

9. Finding and Choosing Payroc (00:12:08)

10. Onboarding and Integration Experience (00:14:03)

11. Business Impact of Integrated Payments (00:16:03)

12. Advice to Other ISVs (00:17:20)

13. What’s Next: Innovation & Growth (00:18:26)

14. Closing Thoughts & Resources (00:21:20)

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Special Series: Powering Payments Together with Leslie Legel, Dir. of Payments at CenterEdge Software | Episode 436

Leaders In Payments

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published 3d ago

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