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Content provided by SAWOO. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SAWOO or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Ep. 121 - Measuring Services Like It’s 2030: Rethinking KPIs, Benchmarks & What Really Matters - with Sarah Edwards, Connor Budden & Stephen Edward
Manage episode 525485977 series 3292127
Content provided by SAWOO. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SAWOO or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this exclusive keynote from the main stage at the LEADERS IN CONSULTING London Summit, Stephen Edward (Managing Director, PTS Global), Connor Budden (Global Director at Service Performance Insight), and Sarah Edwards (Chief Product Officer, Kantata) unpack how consulting firms must rethink what success looks like as AI reshapes every part of the services lifecycle.
Stephen shares how a 40-year-old, employee-owned consultancy is re-evaluating quality, culture, and reskilling while delivering on complex multi-year capital projects.
Connor brings fresh SPI benchmark data showing how high performers are moving beyond T&M, experimenting with subscription and outcome-based pricing, and using revenue per consultant as a leading indicator of AI maturity.
Guided by Sarah, the discussion goes straight to the questions every Partner and MD is wrestling with:
How fast do we need to transform?
What should replace utilisation at the top of our scorecard?
How do we measure the value of AI agents, evolving skills, and next-generation delivery models?
If you're questioning how to keep your consulting business competitive in an AI-first market, this conversation delivers a practical, forward-looking roadmap for the metrics that will matter most in the years ahead.
You will learn:
1. Why leading firms are shifting from T&M toward subscriptions and outcome-based pricing.
2. The AI-era KPIs that matter most, from revenue per consultant to real-time sentiment.
3. How employee-owned and mid-sized consultancies rethink quality, culture, and reskilling.
4. How to redesign your scorecard to track skills evolution, client health, and business agility.
5. Where high performers see real ROI from AI in delivery, proposals, and knowledge access.
___________
Get in touch with Sarah on LinkedIn: https://www.linkedin.com/in/sarahedwards3/
Get in touch with Stephen on LinkedIn: https://www.linkedin.com/in/stephenjedward/
Get in touch with Connor on LinkedIn: https://www.linkedin.com/in/connor-metcalf/
___________
About the host Sammy Gebele:
Sammy and SAWOO offer a B2B community-building service that establishes you as a thought leader in your industry and helps you build genuine, human-to-human relationships with your dream clients.
Get in touch with Sammy Gebele on LinkedIn: https://www.linkedin.com/in/sammygebele/
___________
Past guests on the LEADERS IN CONSULTING Podcast include: Friederich von Hurter, Melanie Tobler, Tilman Au, and many more!
143 episodes
Share
Manage episode 525485977 series 3292127
Content provided by SAWOO. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SAWOO or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this exclusive keynote from the main stage at the LEADERS IN CONSULTING London Summit, Stephen Edward (Managing Director, PTS Global), Connor Budden (Global Director at Service Performance Insight), and Sarah Edwards (Chief Product Officer, Kantata) unpack how consulting firms must rethink what success looks like as AI reshapes every part of the services lifecycle.
Stephen shares how a 40-year-old, employee-owned consultancy is re-evaluating quality, culture, and reskilling while delivering on complex multi-year capital projects.
Connor brings fresh SPI benchmark data showing how high performers are moving beyond T&M, experimenting with subscription and outcome-based pricing, and using revenue per consultant as a leading indicator of AI maturity.
Guided by Sarah, the discussion goes straight to the questions every Partner and MD is wrestling with:
How fast do we need to transform?
What should replace utilisation at the top of our scorecard?
How do we measure the value of AI agents, evolving skills, and next-generation delivery models?
If you're questioning how to keep your consulting business competitive in an AI-first market, this conversation delivers a practical, forward-looking roadmap for the metrics that will matter most in the years ahead.
You will learn:
1. Why leading firms are shifting from T&M toward subscriptions and outcome-based pricing.
2. The AI-era KPIs that matter most, from revenue per consultant to real-time sentiment.
3. How employee-owned and mid-sized consultancies rethink quality, culture, and reskilling.
4. How to redesign your scorecard to track skills evolution, client health, and business agility.
5. Where high performers see real ROI from AI in delivery, proposals, and knowledge access.
___________
Get in touch with Sarah on LinkedIn: https://www.linkedin.com/in/sarahedwards3/
Get in touch with Stephen on LinkedIn: https://www.linkedin.com/in/stephenjedward/
Get in touch with Connor on LinkedIn: https://www.linkedin.com/in/connor-metcalf/
___________
About the host Sammy Gebele:
Sammy and SAWOO offer a B2B community-building service that establishes you as a thought leader in your industry and helps you build genuine, human-to-human relationships with your dream clients.
Get in touch with Sammy Gebele on LinkedIn: https://www.linkedin.com/in/sammygebele/
___________
Past guests on the LEADERS IN CONSULTING Podcast include: Friederich von Hurter, Melanie Tobler, Tilman Au, and many more!
143 episodes
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Similar to LEADERS IN CONSULTING
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
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continue reading
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continue reading
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