In this episode of the Law Practice Today podcast, we delve into the 3 A's of client engagement: Active Listening, Assessing Information, and Taking Action. Hosted by the American Bar Association, the podcast features special guest Brian King, an experienced attorney with a background in government and private practice. Brian shares insights from his popular article on improving client engagement, particularly in the legal and consulting industries. The discussion highlights practical tips for young lawyers, senior lawyers, and professionals in other fields on how to better connect with and serve their clients in both virtual and in-person settings.
00:00 Introduction to the Podcast
00:46 Welcome and Episode Overview
01:16 Guest Introduction: Brian King
02:22 Client Engagement in Government Services
04:19 Breaking Down the Article
05:19 Active Listening in a Virtual World
09:43 Assessing Client Information
15:19 Taking Action on Client Feedback
17:46 Where to Find More from Brian King
18:36 Conclusion and Farewell