Sibongile Mofokeng welcomes Frik Pretorius, Acting Senior Manager Legal Services at the Tax Ombud Office, who explains the role and services of the office. The Tax Ombud acts as an independent and impartial body that reviews complaints from taxpayers about administrative or procedural issues with SARS. The office protects taxpayers' rights and ensures fairness by investigating complaints, recommending resolutions, and holding SARS accountable. Importantly, the Tax Ombud's services are offered free of charge, making it an accessible resource for all taxpayers to seek assistance beyond the tax season and understand their rights effectively Tax Paying Rights, Entitlements and Obligations booklet. Just for You