Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by Jamf. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jamf or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Player FM - Podcast App
Go offline with the Player FM app!

Jamf Support, Supercharged: Intercom + AI, 24/7, 10+ Languages

28:55
 
Share
 

Manage episode 507898461 series 2430686
Content provided by Jamf. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jamf or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

200+ agents, 24/7 global coverage and AI assist. Explore how Jamf cut first response from 7 hours to under 10 minutes.

Jamf After Dark hosts Kat Garbis and Josh Thornton sit down with Lisa Akerson (VP, Global Technical Support) and CJ Krueger (Sr. Program Manager, Technical Support) to unpack what’s new in Jamf Support: an Intercom-powered omnichannel experience, AI assistance for common questions, and faster routing so customers reach the right expert, fast.

Highlights

  • 200+ highly skilled support agents.

  • Since the new portal launched June 20: 28,952 new support conversations and ~98,000 replies across chat/phone/email; 9,758 tickets for complex issues.

  • AI Agent already resolved ~4,500 conversations (Standard Support chat).

  • First response time improved from ~7 hours to

  continue reading

88 episodes

Artwork
iconShare
 
Manage episode 507898461 series 2430686
Content provided by Jamf. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jamf or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

200+ agents, 24/7 global coverage and AI assist. Explore how Jamf cut first response from 7 hours to under 10 minutes.

Jamf After Dark hosts Kat Garbis and Josh Thornton sit down with Lisa Akerson (VP, Global Technical Support) and CJ Krueger (Sr. Program Manager, Technical Support) to unpack what’s new in Jamf Support: an Intercom-powered omnichannel experience, AI assistance for common questions, and faster routing so customers reach the right expert, fast.

Highlights

  • 200+ highly skilled support agents.

  • Since the new portal launched June 20: 28,952 new support conversations and ~98,000 replies across chat/phone/email; 9,758 tickets for complex issues.

  • AI Agent already resolved ~4,500 conversations (Standard Support chat).

  • First response time improved from ~7 hours to

  continue reading

88 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play