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Building Allergen Awareness: Turning compliance into customer trust

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Manage episode 505652942 series 2288615
Content provided by Intertek. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Intertek or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

For the food and hospitality industry, allergen management is about more than meeting regulations. It is about safeguarding customers, strengthening reputation, and creating a culture that builds lasting trust.

In this episode, host Patrick McNamara of Intertek Food Services is joined by Lijlia Polo Richards, founder of Allergy Companions. Sparked by her own family’s experience with severe food allergies, Lilia shares insights on how businesses can move beyond disclaimers and embed allergen awareness into their daily practices.

Together, they discuss:

  • Why asking the “allergen question” is only step one
  • How a culture of allergen awareness can genuinely transform the customer experience
  • The business case for embracing allergy-friendly practices

Speakers:

  • Patrick McNamara – Global Innovations and Quality Manager, Intertek Food Services
  • Lijlia Polo Richards – Founder & Director, Allergy Companions

Download our complimentary e-book to learn what a food allergen is, how to test for allergens in food, and the UK and EU regulations for allergen labelling. Download here!

Follow us on- Intertek's Assurance In Action || Twitter || LinkedIn.

  continue reading

199 episodes

Artwork
iconShare
 
Manage episode 505652942 series 2288615
Content provided by Intertek. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Intertek or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

For the food and hospitality industry, allergen management is about more than meeting regulations. It is about safeguarding customers, strengthening reputation, and creating a culture that builds lasting trust.

In this episode, host Patrick McNamara of Intertek Food Services is joined by Lijlia Polo Richards, founder of Allergy Companions. Sparked by her own family’s experience with severe food allergies, Lilia shares insights on how businesses can move beyond disclaimers and embed allergen awareness into their daily practices.

Together, they discuss:

  • Why asking the “allergen question” is only step one
  • How a culture of allergen awareness can genuinely transform the customer experience
  • The business case for embracing allergy-friendly practices

Speakers:

  • Patrick McNamara – Global Innovations and Quality Manager, Intertek Food Services
  • Lijlia Polo Richards – Founder & Director, Allergy Companions

Download our complimentary e-book to learn what a food allergen is, how to test for allergens in food, and the UK and EU regulations for allergen labelling. Download here!

Follow us on- Intertek's Assurance In Action || Twitter || LinkedIn.

  continue reading

199 episodes

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