What if collision repair was as seamless as booking a hotel?
In today’s evolving insurance landscape, repair delays and outdated DRP models continue to impact both claims costs and customer satisfaction. That’s where CrashBay comes in. In this interview with John Harvey, Founder & CEO of CrashBay, we explore how a digital marketplace model is reshaping the future of auto claims and collision repair—for insurers, drivers, and body shops alike. Whether you're an insurer looking to reduce key-to-key delays, a fleet manager searching for consistent repair partners, or a tech-forward shop ready to grow your marketplace—understanding CrashBay’s approach is essential.
🔎 In this episode:

• What is CrashBay, and how does it work?
• How insurers benefit from faster repair cycles and digital FNOL.
• Why legacy Direct Repair Programs (DRPs) need modernization. How tech can better match drivers to trusted, available repair shops.
• The future of APD claims in a connected ecosystem.

🎯 At Insurtech Canada, our mission is to highlight emerging solutions like CrashBay that are driving operational efficiency, better claims outcomes, and digital innovation across the Canadian and global insurance ecosystem.

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