Building Your Own Table: A Latinx CEO Transforms Healthcare Access || EP.215

Inspiring Women with Laurie McGraw

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22d ago 25:56

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"This transition was about more than just a business model. It was about trust for the community."

When Deborah Visconi took the helm at Bergen New Bridge Medical Center, she wasn't just changing a hospital's tax status—she was rebuilding an institution's soul. Tasked with transforming a for-profit hospital into a true safety net for New Jersey's most vulnerable communities, Deborah brought something unique to the challenge: she'd lived it.

"Growing up in a Latinx household in an underserved community, I understood what it meant to navigate barriers and be overlooked," Deborah shares. That lived experience became her North Star as she rebuilt Bergen New Bridge from the ground up, ensuring no one would be turned away based on ability to pay, language, immigration status, or circumstance.

Seven and a half years later, the transformation is remarkable. Under Deborah's leadership, the hospital now accepts every type of insurance available in New Jersey. They've opened a Depression Center of Excellence, launched comprehensive addiction treatment programs, and created specialized care for eating disorders—all while operating as a non-profit in challenging economic times.

"We don't innovate here with glitzy towers and glass buildings. We innovate around people," Deborah explains. During COVID-19, while the world was falling apart and people were dying at their doorsteps, her team remained that "beacon of health, hope, and healing" their community desperately needed.

In this powerful episode of Inspiring Women with Laurie McGraw, Deborah also reveals:

How "Chief Engagement Officer" became her real title—and why her phone is always on
Why technology will never replace compassion in healthcare
The three pillars of transformation: partnerships, training, and redefining success beyond financials
How holistic care transforms outcomes for addiction and mental health
Why building your own table beats waiting for a seat at someone else's
The invisible barriers women still face in healthcare leadership
Her bold vision for the next generation of women leaders

"Equity isn't an initiative—it's embedded in everything we do," Deborah states firmly. Even as DEI becomes a polarizing term, she refuses to waver: "Being able to provide equitable care equals excellence and quality care delivery."

For women aspiring to leadership, her advice is direct: "It takes courage to take those steps and not be afraid to use your voice. If you're not given a seat at the table, bring your own seat—or better yet, build your own table."

From frontline phlebotomist to transformational CEO, Deborah's grassroots journey proves that the most powerful healthcare innovations come not from technology or buildings, but from leaders who understand their communities' struggles firsthand.

"I want future leaders to see they belong at the helm of major institutions, particularly women and Latinx women," she reflects. "I want my legacy to be one of inclusion, respect, and extraordinary relationships."

At a time when healthcare faces unprecedented challenges, Deborah Visconi is showing what's possible when hospitals truly serve as safety nets—catching everyone who falls, regardless of who they are or where they come from.

Chapters

01:40 - Leading a Hospital Transformation

03:52 - Personal Background Shaping Leadership

05:58 - Building Innovation Through Community Focus

08:24 - Trust Through Engagement and Action

12:33 - Transformational Programs and Patient-Centered Care

18:30 - Breaking Barriers for Women Leaders

24:33 - Legacy of Inclusion and Lifting Others

Guest & Host Links

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