Welcome to episode 29 of Inside The Outer Loop. In this episode, Rich Jordan and Ben Riley are joined by special guest Felipe Fabricio, Software Engineer & Global Young Leader at Santander. Together, they discuss the challenges of implementing change in large financial service organisations and the need for careful planning and communication. The episode starts with Felipe sharing his journey from wanting to study agronomy to becoming a software engineer, his experiences working in the UAT environment, and the challenges of implementing change in a large financial services organisation. Rich and Felipe also explore the differences between the Brazilian and UK financial services markets, the need for speed and control in software development, and the shift from a project-led to a product-led approach. Felipe discusses the importance of technology in the banking industry and Santander's focus on global initiatives to simplify and improve their products. The team also talks about the centralisation of quality processes and the use of data to measure and improve software quality. Felipe shares examples of simplification efforts, such as reducing the number of connections to the mainframe and automating data generation. He emphasizes the need for effective communication and the ability to convince others in order to drive change. Listen to the full episode to learn more! Inside the outer loop – brought to you by the Curiosity Software team! Together with industry leaders and experts, we uncover actionable strategies to navigate the outer loop of software delivery, streamline test data management, and elevate software quality. Tune in to transform the way you think about software delivery, quality, and productivity!