Salesforce has built accessibility and inclusive design into its processes, products and services and established an accessibility group at the heart of the business. Its multi-pronged approach benefits from executive buy-in and builds up from the bottom with a specialist accessibility team spreading the word throughout the organization.

In this Inclusively conversation, Jacqui Tolisano Senior Director, Product Accessibility and Adam Rodenbeck, Senior Digital Accessibility Engineer at Salesforce, joined Chris Lewis and Monica Paolini to explore how this inclusive approach works within the Salesforce model and how their lessons learned can be applied to the telecoms industry.

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