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In this episode of In-Service, we explore the critical role of soft skills in EMS with Jed Durden and Crystal Rimert. From effective communication and de-escalation techniques to building rapport with neurodivergent and autistic patients, Jed and Crystal share practical strategies that transform patient care and strengthen crew dynamics. They also discuss handling sensitive situations like death notifications, mentoring new EMTs, and using emotional intelligence to lead with empathy in high-pressure environments. Whether you’re an EMT just starting out or a seasoned paramedic, this conversation provides actionable tools to enhance your human side on every call.

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