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S07E14: Why Merchants Are Losing the Chargeback War with Roenen Ben-Ami – Co-Founder and Chief Risk Officer at Justt

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Manage episode 490907813 series 2777338
Content provided by PCN. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by PCN or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Chargebacks are costing merchants billions and most still don’t have a system built to win them back. In this episode of In Check with Fintech, host Rogier Rouppe van der Voort sits down with Roenen Ben-Ami, Co-Founder and Chief Risk Officer at Justt, to unpack the $180B friendly fraud problem, why first-party misuse is rising, and what it takes to recover revenue at scale without compromising customer experience.

Key topics covered:
💸 The $180B blindspot – Why most chargeback losses are preventable, and how merchants are leaving money on the table

🤖 Fighting fraud with dynamic arguments – How Justt tailors evidence responses at scale using automation

📉 Why 90% of chargebacks are mishandled – The operational gap most merchants haven’t solved

🧠 From true fraud to first-party misuse – What makes friendly fraud harder to detect, and why it’s growing fast

⚙️ Scaling without the headcount – How merchants are replacing 15-person chargeback teams with API-based recovery

📊 Regulation, risk, and recovery – How Visa and Mastercard’s changing rules are reshaping chargeback strategy

Roenen shares practical insights from his time at Simplex and Justt, along with lessons in co-founding, team building, and product innovation. Whether you’re a fintech operator, risk leader, or scaling merchant, this episode is a deep dive into the hidden costs and massive upside of getting chargebacks right.

Tune in now to learn how leading fintechs are reclaiming revenue and staying compliant in a changing fraud landscape. 🎧

  continue reading

100 episodes

Artwork
iconShare
 
Manage episode 490907813 series 2777338
Content provided by PCN. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by PCN or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Chargebacks are costing merchants billions and most still don’t have a system built to win them back. In this episode of In Check with Fintech, host Rogier Rouppe van der Voort sits down with Roenen Ben-Ami, Co-Founder and Chief Risk Officer at Justt, to unpack the $180B friendly fraud problem, why first-party misuse is rising, and what it takes to recover revenue at scale without compromising customer experience.

Key topics covered:
💸 The $180B blindspot – Why most chargeback losses are preventable, and how merchants are leaving money on the table

🤖 Fighting fraud with dynamic arguments – How Justt tailors evidence responses at scale using automation

📉 Why 90% of chargebacks are mishandled – The operational gap most merchants haven’t solved

🧠 From true fraud to first-party misuse – What makes friendly fraud harder to detect, and why it’s growing fast

⚙️ Scaling without the headcount – How merchants are replacing 15-person chargeback teams with API-based recovery

📊 Regulation, risk, and recovery – How Visa and Mastercard’s changing rules are reshaping chargeback strategy

Roenen shares practical insights from his time at Simplex and Justt, along with lessons in co-founding, team building, and product innovation. Whether you’re a fintech operator, risk leader, or scaling merchant, this episode is a deep dive into the hidden costs and massive upside of getting chargebacks right.

Tune in now to learn how leading fintechs are reclaiming revenue and staying compliant in a changing fraud landscape. 🎧

  continue reading

100 episodes

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