The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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continue reading
Content provided by Wendy Closson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Wendy Closson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Doc List on Facilitation
Manage episode 175710987 series 1411456
Content provided by Wendy Closson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Wendy Closson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Steven ‘Doc’ List
35 years in software development, business owner, facilitator, agile coach
Team and People
technical practices take you so far
Teams that work well together more productive
Learn how a team collaborates by observing
choice of words indicate culture and mindset
Red Flags
Difference between facilitated and run
meetings should be multidirectional, conversation — purpose, learning
we’re all in this together, how do we all contribute
Facilitation Antipatterns
Gladiator, Benevolent Dictator, Superhero
champion - great deal of responsibility for success or failure
nice people in bad positions
culture of blame, a culture of fault, a culture of heroism
Role of Coaches
coaches role is teaching
rather than wrong/bad, asking questions
telling is not a good way for influence
balance guidance, question and strong suggestion
take it to the team
Help the Disenfranchised
stickies on the wall
give people tools/ways to democratize the process
Agile Retrospectives (http://www.amazon.com/Agile-Retrospectives-Making-Pragmatic-Programmers-ebook/dp/B00B03SRJW/ref=sr_1_1?s=books&ie=UTF8&qid=1406827093&sr=1-1&keywords=Agile+Retrospectives)
I don’t know why it works, but it does so I’m going to do it again!
Language Matters
interpretation of behaviors cause problems
communication is a dance
Non-Violent Communication
Crucial Conversations (http://www.amazon.com/gp/product/0071446524?ie=UTF8&tag=athought-20&linkCode=as2&camp=1789&creative=9325&creativeASIN=0071446524)
Ask yourself, why would a rational, reasonable, decent human being do that?
Dangerous Words
“can’t” “made” “feel” “should”
Superteams (http://www.amazon.com/Superteams-How-Take-Your-Team/dp/0670921483)
Practice
think about your words
judgements are not feelings
make an effort to make a change
Contact
Doc List https://twitter.com/athought
His Recommending Reading http://www.doclist.me/reading/
Check out his blog (http://www.doclist.me/) for more about patterns and anti patterns
23 episodes
Share
Manage episode 175710987 series 1411456
Content provided by Wendy Closson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Wendy Closson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Steven ‘Doc’ List
35 years in software development, business owner, facilitator, agile coach
Team and People
technical practices take you so far
Teams that work well together more productive
Learn how a team collaborates by observing
choice of words indicate culture and mindset
Red Flags
Difference between facilitated and run
meetings should be multidirectional, conversation — purpose, learning
we’re all in this together, how do we all contribute
Facilitation Antipatterns
Gladiator, Benevolent Dictator, Superhero
champion - great deal of responsibility for success or failure
nice people in bad positions
culture of blame, a culture of fault, a culture of heroism
Role of Coaches
coaches role is teaching
rather than wrong/bad, asking questions
telling is not a good way for influence
balance guidance, question and strong suggestion
take it to the team
Help the Disenfranchised
stickies on the wall
give people tools/ways to democratize the process
Agile Retrospectives (http://www.amazon.com/Agile-Retrospectives-Making-Pragmatic-Programmers-ebook/dp/B00B03SRJW/ref=sr_1_1?s=books&ie=UTF8&qid=1406827093&sr=1-1&keywords=Agile+Retrospectives)
I don’t know why it works, but it does so I’m going to do it again!
Language Matters
interpretation of behaviors cause problems
communication is a dance
Non-Violent Communication
Crucial Conversations (http://www.amazon.com/gp/product/0071446524?ie=UTF8&tag=athought-20&linkCode=as2&camp=1789&creative=9325&creativeASIN=0071446524)
Ask yourself, why would a rational, reasonable, decent human being do that?
Dangerous Words
“can’t” “made” “feel” “should”
Superteams (http://www.amazon.com/Superteams-How-Take-Your-Team/dp/0670921483)
Practice
think about your words
judgements are not feelings
make an effort to make a change
Contact
Doc List https://twitter.com/athought
His Recommending Reading http://www.doclist.me/reading/
Check out his blog (http://www.doclist.me/) for more about patterns and anti patterns
23 episodes
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Similar to In Action with Wendy
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
…
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Catalyst, a Launch by NTT DATA podcast, puts humans at the front and center of digital transformation. Each week, we feature thought leaders who share their insights on reinventing digital experiences, enhancing customer journeys, and driving innovation in the enterprise. From platform transformation to the latest advancements in AI, our guests delve into the challenges and triumphs of digital transformation, emphasizing the critical role of human ingenuity and leadership. Learn more about L ...
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…
continue reading
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