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ICTP 363: Breaking the stigma of poor customer support in the Caribbean, with Michael Mullings of ChatFlow
Manage episode 498639525 series 2273704
Content provided by ICT Pulse and ICT Pulse - tech blog. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ICT Pulse and ICT Pulse - tech blog or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
At the forefront of an organisation’s relationship with its customers, the customer service department is not only critical in leading that engagement but also in driving business efficiency and effectiveness.
With Michael Mullings, the CEO of ChatFlow, a Software as a Service company providing sentiment-aware customer support, Michael discusses, among other things:
* how he got from BPO to becoming a tech entrepreneur;
* the problem ChatFlow is trying to solve;
* the factors that contribute to customer satisfaction; and
* the advice he would give his younger self.
The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/)
Enjoyed the episode? Do rate the show and leave us a review!
Also, connect with us on:
Facebook – https://www.facebook.com/ICTPulse/
Instagram – https://www.instagram.com/ictpulse/
Twitter – https://twitter.com/ICTPulse
LinkedIn – https://www.linkedin.com/company/3745954/admin/
Join our mailing list: http://eepurl.com/qnUtj
Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell
Podcast editing support: Mayra Bonilla Lopez
---------------
365 episodes
Share
Manage episode 498639525 series 2273704
Content provided by ICT Pulse and ICT Pulse - tech blog. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ICT Pulse and ICT Pulse - tech blog or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
At the forefront of an organisation’s relationship with its customers, the customer service department is not only critical in leading that engagement but also in driving business efficiency and effectiveness.
With Michael Mullings, the CEO of ChatFlow, a Software as a Service company providing sentiment-aware customer support, Michael discusses, among other things:
* how he got from BPO to becoming a tech entrepreneur;
* the problem ChatFlow is trying to solve;
* the factors that contribute to customer satisfaction; and
* the advice he would give his younger self.
The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/)
Enjoyed the episode? Do rate the show and leave us a review!
Also, connect with us on:
Facebook – https://www.facebook.com/ICTPulse/
Instagram – https://www.instagram.com/ictpulse/
Twitter – https://twitter.com/ICTPulse
LinkedIn – https://www.linkedin.com/company/3745954/admin/
Join our mailing list: http://eepurl.com/qnUtj
Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell
Podcast editing support: Mayra Bonilla Lopez
---------------
365 episodes
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Similar to ICT Pulse Podcast
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
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continue reading
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