A local newspaper article led me to her. She had surprised herself by winning an award for "Dispatcher of the Year." After talking to the 9-1-1 call center operator, there was no doubt she was deserving of this award.

Listen as this Monticello Sage lights up the MIC with her tales from behind the drawn windows of the local 9-1-1 call center, the importance of food on the job, night shift adjustments, car napping, busy signals, changes to the influx of calls with weather and seasons, the trope of annoyed dispatchers, dating within the industry, multitasking computer screens, triaging emergencies, swatting and why not to hang up on 9-1-1. If I were to call in an emergency, I would want this human sparkler on the other end.

I’d like to thank this episode’s sponsor Illini Pella Windows & Doors of Champaign. At 1001 N Country Fair in Champaign you’ll find the brand synonymous with quality in windows and doors. Pella is one of America's most trusted names for replacement windows, entry doors and sliding patio doors. Visit their showroom on Country Fair Drive or call (217) 356-6474. Pellaofchampaign.com has all the information you need for planning.

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