How to Impress Guests (Without Breaking the Bank)

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6d ago 11:03

M4A•Episode home

What separates an average short-term rental from one that guests rave about? According to Mark Lumpkin from STR Cribs, it often comes down to the simple, thoughtful details that elevate comfort, security, and overall experience. In this episode of Host Planet Bitesize, Mark shares practical, no-nonsense upgrades that property managers and hosts can implement to boost reviews, improve operations, and impress guests from the moment they arrive.

From the type of bedding you choose, to the importance of a full-length mirror, and why smart locks aren’t optional anymore, Mark walks us through the small changes that can make a big difference. He also dives into location-specific amenities, how to think like your guest avatar, and the work STR Cribs is doing to help hosts design guest-centric stays that convert.

Key takeaways:

1. Smart locks = smart hosting – a high-quality smart lock adds convenience, security, and a smoother guest check-in experience.

2. Design for your guest avatar – tailoring your amenities and decor to your ideal guest helps you stand out in a crowded market.

3. Details matter – quality bedding, a full-length mirror, and relevant amenities can be the difference between a 4-star and a 5-star stay.

1:59 Use a good quality smart lock

4:01 Use high quality bedding

5:30 Install a full-length mirror

6:58 Location-specific amenities

7:57 Think about your guest avatar

9:28 STR Cribs

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Keen to book a Hostfully demo? Click here to connect with Frank Bosi, Hostfully's Senior Director of Partner Development: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2C

Host Planet: https://www.hostplanet.club/

James Varley: https://www.linkedin.com/in/jdsvarley/

Mark Lumpkin: https://www.linkedin.com/in/mark-lumpkin-84b173142/

Mark's email: [email protected]

Company: https://strcribs.com/

Episode to check next: Learn How To Take Great Photos For Your Airbnb: https://www.youtube.com/watch?v=vi9XiAQ1H-0

Host Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.

Contact the show: [email protected]

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