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How to Scale a Luxury Holiday Let Business

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Manage episode 517060425 series 3509824
Content provided by James Varley | Host Planet. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by James Varley | Host Planet or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

For our latest Host Planet Playbook feature, we’re joined by James Cornwell, Co-Founder of Curated Property, to discuss scaling operations, challenges and opportunities in the holiday let industry, and how to prosper in the luxury sector.

James shares candid insights on:

- Scaling ops: playbooks for quality control, owners, and multi-market growth.

- UK landscape: how current legislation impacts STR strategy.

- Work-life balance: hard-won lessons from the founder seat.

- Upsells that serve: why not every upsell should be a cash grab.

- Tech stack: essential tools powering Curated Property.

- Plus, shout-outs for Alistair Handyside, Graham Donoghue, and Rudy Abrahams.

Tune in for an inspiring conversation about the short-term rental space.

1:39 Curated Property

2:13 James’s journey in the STR space

3:03 How Curated Property stands out

4:07 The main challenges and opportunities, including fire risk assessments and planning permission

7:03 What the industry needs to do to fight back

7:54 The sweet spot in relation to property management and customer service

10:54 How to keep owners happy

12:55 Great guest experience starts with training for staff

16:37 Upselling to high-end guests

17:56 Biggest lesson learned

20:28 Good financial hygiene is essential

21:56 Work-life balance

24:06 What James loves most about his work

26:00 Quickfire questions

28:02 Most memorable hosting moment

29:00 Shout-outs: Alistair Handyside, Graham Donoghue, and Rudy Abrahams

31:17 Ultimate goal

James Cornwell: https://www.linkedin.com/in/jamescornwell/

Curated Property: https://www.curated-property.com/

The Host Planet Playbook was created in collaboration with Hospitable. Interested in using a PMS which will help you manage your rentals on autopilot? Get 25% off Hospitable for the first three months: https://hospitable.com/partners/hostplanet

Download a free copy of the Host Planet Playbook: https://www.hostplanet.club/host-planet-playbook

The Host Planet Playbook series is presented by James Varley, Founder and CEO of Host Planet. Connect with James on LinkedIn:

Host Planet: https://www.hostplanet.club/

  continue reading

213 episodes

Artwork
iconShare
 
Manage episode 517060425 series 3509824
Content provided by James Varley | Host Planet. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by James Varley | Host Planet or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

For our latest Host Planet Playbook feature, we’re joined by James Cornwell, Co-Founder of Curated Property, to discuss scaling operations, challenges and opportunities in the holiday let industry, and how to prosper in the luxury sector.

James shares candid insights on:

- Scaling ops: playbooks for quality control, owners, and multi-market growth.

- UK landscape: how current legislation impacts STR strategy.

- Work-life balance: hard-won lessons from the founder seat.

- Upsells that serve: why not every upsell should be a cash grab.

- Tech stack: essential tools powering Curated Property.

- Plus, shout-outs for Alistair Handyside, Graham Donoghue, and Rudy Abrahams.

Tune in for an inspiring conversation about the short-term rental space.

1:39 Curated Property

2:13 James’s journey in the STR space

3:03 How Curated Property stands out

4:07 The main challenges and opportunities, including fire risk assessments and planning permission

7:03 What the industry needs to do to fight back

7:54 The sweet spot in relation to property management and customer service

10:54 How to keep owners happy

12:55 Great guest experience starts with training for staff

16:37 Upselling to high-end guests

17:56 Biggest lesson learned

20:28 Good financial hygiene is essential

21:56 Work-life balance

24:06 What James loves most about his work

26:00 Quickfire questions

28:02 Most memorable hosting moment

29:00 Shout-outs: Alistair Handyside, Graham Donoghue, and Rudy Abrahams

31:17 Ultimate goal

James Cornwell: https://www.linkedin.com/in/jamescornwell/

Curated Property: https://www.curated-property.com/

The Host Planet Playbook was created in collaboration with Hospitable. Interested in using a PMS which will help you manage your rentals on autopilot? Get 25% off Hospitable for the first three months: https://hospitable.com/partners/hostplanet

Download a free copy of the Host Planet Playbook: https://www.hostplanet.club/host-planet-playbook

The Host Planet Playbook series is presented by James Varley, Founder and CEO of Host Planet. Connect with James on LinkedIn:

Host Planet: https://www.hostplanet.club/

  continue reading

213 episodes

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