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#305 Geoffrey Toffetti CEO of Frontline Performance Group - Transforming Frontline Teams and Boosting Sales

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Manage episode 500274662 series 2440155
Content provided by Michael Tingsager. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Michael Tingsager or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, the discussion centers around the significant impact of investing in frontline teams to enhance business performance in the hospitality industry. Geoffrey Toffetti shares their journey from modest beginnings to becoming a leader in optimizing sales through frontline engagement. The conversation covers building a people-first culture, the evolution from consulting to a SaaS model due to COVID-19, and the role of trust and leadership in fostering a productive environment. The episode highlights practical approaches to improve employee engagement, sales techniques, and the importance of consistent customer experiences. Insights into the potential of AI in enhancing operational efficiency and the future focus on integrating food and beverage services into the holistic revenue strategies for hospitality businesses are also discussed.

Connect with Geoffrey:

https://frontlinepg.com/

https://www.linkedin.com/in/gtoffetti/

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here


This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
  continue reading

359 episodes

Artwork
iconShare
 
Manage episode 500274662 series 2440155
Content provided by Michael Tingsager. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Michael Tingsager or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, the discussion centers around the significant impact of investing in frontline teams to enhance business performance in the hospitality industry. Geoffrey Toffetti shares their journey from modest beginnings to becoming a leader in optimizing sales through frontline engagement. The conversation covers building a people-first culture, the evolution from consulting to a SaaS model due to COVID-19, and the role of trust and leadership in fostering a productive environment. The episode highlights practical approaches to improve employee engagement, sales techniques, and the importance of consistent customer experiences. Insights into the potential of AI in enhancing operational efficiency and the future focus on integrating food and beverage services into the holistic revenue strategies for hospitality businesses are also discussed.

Connect with Geoffrey:

https://frontlinepg.com/

https://www.linkedin.com/in/gtoffetti/

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here


This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
  continue reading

359 episodes

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