The best hotel tech doesn’t replace people, it empowers them.

In this episode of Hospitable, host Rob Napoli sits down with Ricarda Müller, COO and Partner Manager at ibelsa, to explore how their people-first, modular PMS became a favorite across the DACH market. From zero downtime in 8+ years to smart integrations and AI-driven workflows, ibelsa is proving that great tech starts with great relationships.

🧩 Topics Covered
- Why modular PMS beats all-in-one systems for scaling with control
- How ibelsa achieved 8 years of zero downtime, and why it matters at reception
- Building trusted integrations (POS, Omniboost, accounting, and more)
- How AI, automation, and mobile-first tools are transforming operations
- The hidden advantage of having no outside investors
- What hotels really need in a tech partner (hint: it’s not more features)

Whether you’re running 20 rooms or 200, this episode is packed with practical lessons for choosing, scaling, and trusting the right hospitality tech.

📢 Like, subscribe, and comment below: What tech decision helped your team the most this year?

🔗 Learn more about ibelsa: https://www.ibelsa.com
🔗 Explore Omniboost: https://www.omniboost.com

⏱️ Timestamps
02:08 “Find a way to make fun”, Workaholic or passion-driven?
03:38 How ibelsa differentiates in a crowded PMS market
06:36 Eight years with zero downtime
07:47 Customer-led roadmap & no external investors
09:27 Modular PMS: Scaling from 10 to 150 rooms
11:04 Why “all-in-one” systems rarely win
13:01 Building smooth integrations with POS, channels & Omniboost
16:04 Staff shortages, AI, and dynamic pricing as must-haves
21:09 “AI today is the most immature it will ever be”
22:20 What’s next on ibelsa’s roadmap
24:19 Best travel memories & belief in people

Connect
Ricarda Müller: https://www.linkedin.com/in/ricarda-m%C3%BCller-carminho-75324039
ibelsa: https://www.ibelsa.com
Rob Napoli: https://www.linkedin.com/in/robnap
Rob Napoli: https://www.robnapoli.com
Omniboost: https://www.omniboost.io

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com

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