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AI and Human Power Combined: Transforming the Guest Experience with Real-Time Support with Extenteam
Manage episode 470900797 series 3327425
In this episode of the Hospitable Hosts podcast, we explore the future of short-term rental management, hospitality, and guest experience. Today, we’re diving into a topic that’s reshaping the way hosts operate: AI and Human Power Combined: Transforming the Guest Experience with Real-Time Support.
Our guest is Nicholas Falldine, Head of Product at Extenteam, a company that specializes in helping short-term rental hosts fill staffing gaps with the right talent. Nicholas is here to share his expertise on blending AI efficiency with human touch, ensuring that hosts can deliver outstanding hospitality—at scale.
Sleep easy, host confidently with Hospitable.
Automate your guest messages, sync your calendar across booking channels, and protect yourself from bad direct booking guests.
Sign up today at hospitable.com/podcast and get 25% off your bill for 3 months.
Chapters
1. Introduction (00:00:00)
2. AI in Host-to-Guest Communications (00:03:10)
3. Balancing AI and Humans (00:05:01)
4. Mixing Human Teams and AI for a Seamless Guest Experience (00:07:32)
5. Example of Using Hospitable and Extenteam (00:11:10)
6. Guest Communication Mistakes (00:13:00)
7. AI-Driven Guest Communication for Short-Term Rentals (00:16:03)
8. Key Takeaway for Short-Term Rental Hosts (00:21:43)
79 episodes
AI and Human Power Combined: Transforming the Guest Experience with Real-Time Support with Extenteam
Manage episode 470900797 series 3327425
In this episode of the Hospitable Hosts podcast, we explore the future of short-term rental management, hospitality, and guest experience. Today, we’re diving into a topic that’s reshaping the way hosts operate: AI and Human Power Combined: Transforming the Guest Experience with Real-Time Support.
Our guest is Nicholas Falldine, Head of Product at Extenteam, a company that specializes in helping short-term rental hosts fill staffing gaps with the right talent. Nicholas is here to share his expertise on blending AI efficiency with human touch, ensuring that hosts can deliver outstanding hospitality—at scale.
Sleep easy, host confidently with Hospitable.
Automate your guest messages, sync your calendar across booking channels, and protect yourself from bad direct booking guests.
Sign up today at hospitable.com/podcast and get 25% off your bill for 3 months.
Chapters
1. Introduction (00:00:00)
2. AI in Host-to-Guest Communications (00:03:10)
3. Balancing AI and Humans (00:05:01)
4. Mixing Human Teams and AI for a Seamless Guest Experience (00:07:32)
5. Example of Using Hospitable and Extenteam (00:11:10)
6. Guest Communication Mistakes (00:13:00)
7. AI-Driven Guest Communication for Short-Term Rentals (00:16:03)
8. Key Takeaway for Short-Term Rental Hosts (00:21:43)
79 episodes
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