New York Times bestselling author Chip Conley is the hospitality maverick who helped Airbnb's founders turn their fast-growing tech start-up into a global hospitality brand. In this episode of HiPERleadership, Chip shares his techniques for overcoming misperceptions by leveraging diverse minds, creating psychological safety, and empowering his employees to make decisions. As a result, Chip successfully led Joie de Vivre Hotels, the second-largest boutique hotel chain in the United States, through 9/11, SARS, and the 2000’s recession.