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Ep.036: Does the Clock Stop?
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The sale isn’t the end, it’s the reset point. In this episode, we unpack what happens after the contract is signed and why the strongest brands win in the follow-through. You’ll hear how trust compounds when you stay engaged, why consistency beats intensity, and what separates a one-time customer from a lifelong advocate.
From restoration to banking to creative services, we explore practical ways to lead with education, protect results, and make every follow-up feel valuable. We also dive into how great post-sale service drives reviews, referrals, and real retention.
If you want customers to choose you again, not because you’re cheapest, but because you care most, this conversation is for you.
Chapters
1. Setting Up Today’s Topic (00:00:00)
2. Does The Clock Stop At Sale? (00:00:57)
3. Forgotten vs. Valued: Real Stories (00:02:37)
4. Service After Payment: Why It Matters (00:07:45)
5. Radio Silence Is Expensive (00:12:05)
6. Practical Touchpoints That Add Value (00:14:30)
7. Check-Ins That Create Loyalty (00:19:18)
8. Make Every Touch Feel Like a Gift (00:23:30)
9. Reviews, Word of Mouth, and Intentionality (00:27:10)
10. Leadership Principles After the Sale (00:30:15)
36 episodes
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