Included Health, Dr. Ankoor Shah (VP Of Clinical Excellence): How Included Health Is Building Personalized All In One Care Healthscape podcast

Healthscape « »

Included Health, Dr. Ankoor Shah (VP of Clinical Excellence): How Included Health is Building Personalized All in One Care

16d ago 46:04

Content provided by Kellogg Healthcare Club. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kellogg Healthcare Club or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Ankoor Shah, VP of Clinical Excellence at Included Health, joins Kellogg MBA student Sonia Salunke to unpack how Included Health is redesigning the healthcare experience. They discuss what it takes to deliver truly personalized, all-in-one care - blending virtual, in-person, and AI-driven support. From building an integrated care model that centers patient experience to enabling value-based care, this episode explores what the future of connected, tech-enabled healthcare could look like.

Timestamps:

(1:58) Ankur’s background and journey to working in healthcare
(8:11) Overview on the personalized healthcare experience at Included Health
(14:20) Understanding Included Health’s customers and business model
(20:36) Unpacking the member-first culture at Included Health
(22:36) The technical capabilities that drive the experience
(27:12) When to deliver care in-person vs virtual vs AI-based
(30:42) Metrics to demonstrate success to members and customers

(38:00) Rethinking the pharmacy experience

(42:06) Rapid-fire Q&A

Visit our podcast page for more episodes on trends and innovation in healthcare and follow our socials so you never miss an update.

54 episodes