))
119. The Client Experience Fix You Didn’t Know You Needed: Lead to Loyalty Challenge
Manage episode 479705770 series 3487455
Content provided by Phylicia Pough, Life & Business Systems Strategist for Moms, Phylicia Pough, and Business Systems Strategist for Moms. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Phylicia Pough, Life & Business Systems Strategist for Moms, Phylicia Pough, and Business Systems Strategist for Moms or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Have you ever thought your client experience was good enough, only to discover there might be some hidden gaps holding you back? In this episode, I'm inviting you to the Lead to Loyalty Challenge, designed to help you create a polished, unforgettable client journey. Together, we'll elevate your client experience so your clients become loyal advocates and refer others to you.
Key Insights
- Get all the details for the Lead to Loyalty Challenge
- Hear about an unforgettable experience I had with a company
- Why you need to be in this challenge
Mentioned Episodes
- 116. Why Service-Based Businesses Lose Referrals: 3 Client Experience Mistakes to Avoid
- 117. How Small Client Experience Issues Lead to Big Money Losses
- 118. My Process for Onboarding Clients in 10 Minutes (& How You Can Do It Too)
CURRENT EVENTS
Apply to work 1:1 with me in the Harmony by DESIGN Private Partnership
LOVE HARMONIOUS MOMPRENEUR?
Leave us a rating & review! Your feedback helps this podcast reach more moms in business like you!
WORK WITH ME
- Harmony by DESIGN Private Partnership: A high-touch, private strategy experience for legacy-minded mom entrepreneurs ready to lead with clarity, honor their capacity, and make decisions from a place of rest, not reactivity.
- Harmony Systems Sprint: A VIP Week where I’ll set up an automated workflow for your client experience— from inquiry to offboarding. And after your VIP Week, you still have 2 weeks of support!
- Workflow Work Session: If you want a clear, streamlined workflow, my Workflow Work Session is a perfect fit. This session is tech-agnostic, meaning we’ll map out your process in a way that works for you, no matter what CRM (or lack of CRM) you use. You’ll walk away with a customized workflow blueprint that you can implement in any tool.
- Join Email Community: Want more beyond the podcast? Join my email community for practical insights on building systems that support sustainable business growth and peace at home. From client experience and automation to home management and self-care, you'll get the tools that fit your real life. Plus, I’ll share real lessons from my journey as a Christian mom navigating motherhood, entrepreneurship, and faith.
MY FAVORITE BUSINESS TOOLS
- Dubsado (Client Management): Get 20% off your 1st year or month
- Flodesk (Email Marketing): Get 50% off your 1st year
- Showit (Website Builder): Get one month free
- Captivate (Podcast Host): 7 day free trial
- ClickUp (Project Management)
- Castmagic (Content AI Tool)
- Komodo Decks (Screensharing & SOP Creation)
- Descript (Recording & Editing)
Some of the links above may be affiliate links, which means I may earn a commission if you purchase through them, at no extra cost to you. I only recommend products and services I truly believe in and think will be valuable to you.
CONNECT WITH PHYLICIA
129 episodes
Share
