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116. Why Service-Based Businesses Lose Referrals: 3 Client Experience Mistakes to Avoid
Manage episode 475804724 series 3487455
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In this episode, I dive into why your service-based business might be losing referrals and how to avoid it. Have you ever wondered if your client experience is unknowingly turning away potential referrals? Tune in as we discuss common client experience mistakes and practical ways to enhance them for better word-of-mouth success.
Key Insights
- Understand the importance of clear and timely communication throughout the client journey
- Learn how to simplify processes to avoid overwhelming your clients
- Discover the significance of making it easy for clients to refer your services
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