What’s it really like to make a hard call inside a global bank? Peter Bailey, Product Director at J.P. Morgan Payments, joins Trisha to unpack the decision that nearly “got me fired” - calling off a launch when the data vendor wasn’t the right fit, but then won the trust of his peers and leaders by making the right call.

In this episode of Hard Calls, he and host Trisha Price reconnect as past colleagues and dive into the benefits of focusing on the developer experience. Peter explains why building for developers at J.P. Morgan is as strategic as building for customers.

And speaking of customers, the two talk about the knowledge they’ve gained when they bring customers along with “near-vana,” (listen to the episode to learn more). They also discuss the mindset needed to lead through today’s disruptions from AI and blockchain, all the while maintaining data security and compliance.

Episode Chapters

• (00:00) Introduction and hard calls in global banking
• (01:50) The “almost got me fired” decision to either launch or hold the line
• (08:15) Services to Product: Lessons from Primatics
• (16:30) Owner mindset inside a global bank
• (21:30) Navigating AI disruption with curiosity
• (27:15) Customer and developer feedback loops
• (28:00) “Near-vana” - Advisory panels, betas, shared accountability
• (35:10) When Peter flips the script and interviews Trisha
• (39:00) Closing Reflections

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Presented by Pendo. Dive deeper at pendo.io or connect with Trisha Price on LinkedIn