In this episode of Hard Calls, host Trisha Price sits down with Jessica Soroky, product operations leader turned Chief of Staff to the CEO at Engine. The two discuss the symbiotic relationship between product operations and a successful product organization. Their conversation offers an inside look at what operational excellence really looks like and the hard calls it takes to achieve it in your company.

A few highlights from the episode:

• The hard call Jessica had to make to let go of a well-liked team member in order to get her team operating at the next level.
• How  product operations, when done well, can get more out of your product organization without having to add additional heads.
• Shifting the product shipping mindset from “done” to “delivered” using the product development lifecycle to make sure that the products built are as successful as possible.

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👀 Connect with Jessica Soroky on LinkedIn → https://www.linkedin.com/in/jessicasoroky/
🔗 Learn more about Pendo at pendo.io
📬 Follow Trisha Price on LinkedIn → https://www.linkedin.com/in/trisha-price-3063081/