Nick joins Carolyn to discuss Gainsight’s acquisition by Vista, growing up in Pittsburgh, the importance of community in the growth of the customer success field, how he runs a human-centric company, his passion for creating equal opportunities for all people, and his advice to other entrepreneurs.

1:12 Nick talks about growing up in Pittsburgh and being a Steelers fan

3:07 The importance of community in the growth of the customer success field

7:25 Nick discusses founding his first company, chipshot.com, while at Harvard, and how it almost IPOed

11:31 Why Nick is known as being a “fun CEO” and how he’s motivated to create a human-centric company

18:50 How Gainsight handles tough situations

23:33 Nick’s passion for creating equal opportunities for all people at Gainsight and in the customer success field

31:20 Gainsight’s future and it’s acquisition by Vista

36:50 Nick’s advice to other entrepreneurs