Clinic Mastery | Train Your Admin With These Four Scripts | GYC Podcast 320

Grow Your Clinic

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20d ago 58:50

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Are your receptionists set up to deliver an outstanding client experience - or do they need better training?

In episode 320 of the Grow Your Clinic podcast, Ben, Bec and Dan unpack the 4 essential scripts every admin team needs at the front desk. You’ll discover how to balance consistency with personality, why onboarding receptionists quickly and effectively is critical, and how admin teams can shape retention just as much as practitioners. We also dive into practical strategies like shadowing clinicians, setting KPIs, and using scripts as a foundation for confident, human conversations. Plus, Bec shares her go-to admin training resources to help your team thrive.
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In This Episode You'll Learn:
🤝 How to train and onboard your admin team quickly and effectively
🎯 How to handle tricky client questions with confidence
🏆 Why awards and applications can help shape your clinic culture
🔄 How to mystery shop your own clinic (without losing trust)

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Chapters

1. Clinic Mastery | Train Your Admin With These Four Scripts | GYC Podcast 320 (00:00:00)

2. Coming Up Inside of This Episode (00:01:03)

3. Reception team training (00:06:25)

4. Professional development for receptionists (00:15:04)

5. Admin team training benefits (00:17:03)

6. Importance of training scripts (00:21:13)

7. Asking the right questions (00:24:45)

8. Client redirection to practitioners (00:28:51)

9. Client appointment cancellation strategies (00:33:04)

10. Recall system for patient management (00:36:16)

11. Human connection in client interactions (00:45:50)

12. Managing chaos at the reception (00:46:54)

13. Emotional bank account in relationships (00:50:21)

14. Transforming reception through hospitality (00:55:12)

15. Attracting the right experience (00:57:30)

323 episodes

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