Journey mapping is a powerful tool

Grant Carlile

Content provided by Grant Carlile. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Grant Carlile or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

2+ y ago 0:54

MP3•Episode home

They help us understand the CX

🔎 Different methods can be used to collect data for the journey mapping process

🤔 Once data is collected, brainstorming sessions can begin to create multiple mappings

🌍 Different overlays can be used, such as revenue or touch points, to provide contextual information

#journeymapping #userjourneys #customerjourneys _____________ 📚 RESOURCES Curated templates and frameworks: https://www.grantcarlile.com/resources _____________ 🧔🏽 ABOUT GRANT Design is my approach, alignment is my goal. Projects and events have been the common threads of my work, over the past 24 years, in #startups, #running, and #robotics. I believe in leveraging #diversity as a place to start, working shoulder-to-shoulder with passionate people on projects we believe in, and continuously creating relationships all along the way. _____________ 🎙️ LISTEN TO GRANT Conversations and appearances of Grant: https://www.grantcarlile.com/listen _____________ 💚 FOLLOW GRANT: 📺 https://www.youtube.com/c/GrantCarlile 💼 https://www.linkedin.com/in/grantcarlile 🎞️ https://www.tiktok.com/@grantcarlile 📸 https://www.pinterest.com/grantcarlile 🐦 https://twitter.com/design006 👾 https://www.twitch.tv/grantcarlile 🧬 https://github.com/GrantCarlile 🪧 https://www.behance.net/grantcarlile 🖼️ https://www.instagram.com/design006 🤖 https://www.reddit.com/user/design006 _____________ 🪢 GRANT’S PILLARS Trust -- Respect -- 110% _____________ 💬 SCHEDULE Hear more ramblings, schedule time with me: https://www.grantcarlile.com/schedule #facilitation #design #education #engineering #mentorship #communication #prototyping #business #startup #ecosystem #strategy #technology

--- Send in a voice message: https://podcasters.spotify.com/pod/show/grantcarlile/message

48 episodes

#Tech #Grant Carlile