Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by GovLove and Engaging Local Government Leaders (ELGL). All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by GovLove and Engaging Local Government Leaders (ELGL) or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

#683 Performance Excellence and Building a Premier Community with Polly Walker, Henderson, NV

57:44
 
Share
 

Manage episode 489868575 series 1536237
Content provided by GovLove and Engaging Local Government Leaders (ELGL). All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by GovLove and Engaging Local Government Leaders (ELGL) or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Polly Walker, Director of Organizational Performance and Innovation for the City of Henderson, Nevada joined the podcast to discuss the City's achievement of earning the Malcolm Baldrige National Quality Award. She talked about why the City chose to go after the award, building buy-in to the journey, and the organizational changes the process led to. She also shared her journey from entry level employee to department director, the City's emphasis on customer service, and how the City is still striving for excellence.

Host: Ben Kittelson

  continue reading

684 episodes

Artwork
iconShare
 
Manage episode 489868575 series 1536237
Content provided by GovLove and Engaging Local Government Leaders (ELGL). All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by GovLove and Engaging Local Government Leaders (ELGL) or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Polly Walker, Director of Organizational Performance and Innovation for the City of Henderson, Nevada joined the podcast to discuss the City's achievement of earning the Malcolm Baldrige National Quality Award. She talked about why the City chose to go after the award, building buy-in to the journey, and the organizational changes the process led to. She also shared her journey from entry level employee to department director, the City's emphasis on customer service, and how the City is still striving for excellence.

Host: Ben Kittelson

  continue reading

684 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play