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What happens when a logistics expert and a banker team up to run an insurance agency? Meet Jeff Martin and Sami Went, the powerhouse duo steering Wethington Insurance in Walton, Kentucky. Listen as they recount the agency's journey from its inception in 1985 by Bill Wethington to Jeff's leadership takeover in 2021. Jeff reveals how his experience at Toyota molded his approach to the insurance business, while Sami shares her transition from the world of banking to becoming a dedicated insurance agent. Together, they prioritize customer service, offering a balanced mix of commercial and personal insurance lines with a keen eye on serving contractors, habitational properties, and light manufacturing clients.
You'll gain valuable insights into why maintaining an honest and human touch is crucial in the insurance industry. Jeff and Sami candidly discuss the importance of transparency and how it contributes to building trust and ensuring comprehensive coverage. They tackle the challenges of insuring youthful drivers and the common mistake of not disclosing all drivers within a household. By fostering open communication and asking the right questions, they strive to safeguard clients from claim denials and unnecessary expenses. Through their stories, discover how addressing difficult topics head-on can provide peace of mind and lead to better outcomes for everyone involved.