Send us a text

The basis for this conversation is an important pilot service in Victoria called Assertive Outreach and Support (AOS), funded by the Department of Families, Fairness and Housing under its Multiple and Complex Needs Initiative.
ermha365 and ACSO Australia deliver the service in parts of Melbourne and regional Victoria.
Our guests for this episode are Cassandra Turnbull from ermha365 and Psychiatrist Dr Debra Wood, from Clarity Healthcare, who provides clinical governance for the team.
As well as hearing about why there is a need for this program, you'll also hear about what it takes to work in this space and Cass and Debra's experiences.
We recorded this at the Complex Needs Conference in March 2025.

ermha365 provides mental health and disability support for people in Victoria and the Northern Territory. Find out more about our services at our website.
Helplines (Australia):
Lifeline 13 11 14
QLIFE 1800 184 527
13 YARN 13 92 76
Suicide Callback Service 1300 659 467
ermha365 acknowledges that our work in the community takes place on the Traditional Lands of many Aboriginal and Torres Strait Islander Peoples and therefore respectfully recognise their Elders, past and present, and the ongoing Custodianship of the Land and Water by all Members of these Communities.
We recognise people with lived experience who contribute to GET REAL podcast, and those who love, support and care for them. We recognise their strength, courage and unique perspective as a vital contribution so that we can learn, grow and achieve better outcomes together.