#222 - James Connors of Quetzel

Get Out of Wrap - Contact Centre Chat

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1M ago 45:19

M4A•Episode home

🎙️ New Episode #222 of Get Out of Wrap is live!

This week, I’m joined by James Connors, founder and director of Quetzel, a business built on honesty, curiosity, and problem-solving. In this episode, we dive into James’ unconventional journey—from life as a roadie to building a trusted tech sourcing partner that’s helping companies make smarter, faster CX and IT decisions.

We cover:

How Quetzel helps clients navigate a noisy tech landscape
The importance of authentic relationships with customers and suppliers
Why being passionate, present, and personal matters more than ever
Supporting rising boxing star Moses Itauma and Great Ormond Street Hospital

James is someone who lives and breathes his work, and this chat is full of energy, lessons, and laughs (plus a few Arsenal vs Spurs jabs!).

💥 A must-listen for anyone in CX, contact centres, tech, or thinking about starting their own venture.

227 episodes

#Business #Martin Teasdale #MBA #Contact Centre