In this latest episode of Get Out of Wrap TV, the contact centre community comes together for an insightful and engaging discussion filled with real-world industry challenges, expert perspectives, and plenty of laughter.

From candid conversations about the frustrations of sales outreach to the power of AI in improving inclusivity—particularly through Spencer Collins’ game-changing experience with RogerVoice—this episode is packed with valuable takeaways.

The team also dives into the latest insights from Contact Babel’s Decision Makers’ Guide, breaking down the current state of digital customer service and email SLAs.

Whether you’re looking for industry expertise, fresh perspectives, or just a great community vibe, this episode is a must-listen for any contact centre professional!