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#244 – Chatting to the Agents at SSCL Sopra Steria
Manage episode 519406472 series 3165527
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One of my favourite types of episodes, getting to speak directly with the people who make contact centres what they are.
In this episode, I sat down with a brilliant group of agents from SSCL Sopra Steria to hear what life is really like on the frontline — the highs, the challenges, and the moments that make it all worth it.
They share candid insights about:
💬 What makes a great team leader
💬 How they stay motivated and connected
💬 What customers don’t always see
💬 Why teamwork matters more than ever
It’s a reminder that every KPI, every dashboard, and every customer experience starts with people.
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