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#118 Designing for AI Agents: UX Patterns, Ethics & Tools

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Manage episode 497510233 series 2612416
Content provided by Patricia Reiners. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Patricia Reiners or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, we're diving into one of the biggest shifts happening in digital product design right now: AI agents.

AI agents are no longer just answering questions – they’re planning, making decisions, and acting on behalf of users. This fundamentally changes how we design experiences.

You’ll learn:

  • What AI agents actually are (and how they differ from chatbots)

  • How they’re transforming UX and product workflows

  • Core design principles for working with agents

  • Ethical concerns we need to consider

  • And a personal example of how I used ChatGPT’s Agent Mode to book a hotel in Copenhagen

Plus, I’ll share tools and frameworks to help you start designing for agent-based experiences.

🔑 Key Takeaways

  • AI agents are autonomous systems that can observe, plan, and act without being explicitly told what to do.

  • UX for agents requires new patterns: transparency, consistency, user control, and trust-building.

  • ChatGPT’s new Agent Mode is a clear example of proactive AI that collaborates with users instead of just responding to them.

  • Tools like Figma (with branching logic), Lookback, and explainability dashboards help prototype and test agent behavior.

  • New interaction patterns are emerging, such as “suggest and confirm” or “mixed-initiative interaction.”

  • Ethical design is essential: we need to actively design against manipulation, bias, overtrust, and privacy violations.

🛠️ Resources & Links

AI UX Guidelines

Agent Tools & Prototyping

User Testing Tools

Explainability & Oversight

ChatGPT Agent Mode & Connectors

  continue reading

122 episodes

Artwork
iconShare
 
Manage episode 497510233 series 2612416
Content provided by Patricia Reiners. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Patricia Reiners or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, we're diving into one of the biggest shifts happening in digital product design right now: AI agents.

AI agents are no longer just answering questions – they’re planning, making decisions, and acting on behalf of users. This fundamentally changes how we design experiences.

You’ll learn:

  • What AI agents actually are (and how they differ from chatbots)

  • How they’re transforming UX and product workflows

  • Core design principles for working with agents

  • Ethical concerns we need to consider

  • And a personal example of how I used ChatGPT’s Agent Mode to book a hotel in Copenhagen

Plus, I’ll share tools and frameworks to help you start designing for agent-based experiences.

🔑 Key Takeaways

  • AI agents are autonomous systems that can observe, plan, and act without being explicitly told what to do.

  • UX for agents requires new patterns: transparency, consistency, user control, and trust-building.

  • ChatGPT’s new Agent Mode is a clear example of proactive AI that collaborates with users instead of just responding to them.

  • Tools like Figma (with branching logic), Lookback, and explainability dashboards help prototype and test agent behavior.

  • New interaction patterns are emerging, such as “suggest and confirm” or “mixed-initiative interaction.”

  • Ethical design is essential: we need to actively design against manipulation, bias, overtrust, and privacy violations.

🛠️ Resources & Links

AI UX Guidelines

Agent Tools & Prototyping

User Testing Tools

Explainability & Oversight

ChatGPT Agent Mode & Connectors

  continue reading

122 episodes

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