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NEW Survey Results Show How to Use Biometrics to Improve Retail Experiences
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On this episode of the Frontline Mobility Edge, BlueFletch COO Brett Cooper and CRO Lee DeHihns discuss the latest survey results we uncovered firsthand from 300 retail employees. The findings are especially illuminating for retailers and show how they can use biometrics to make the retail experience better for both employees and customers.
Book a demo with BlueFletch: https://bluefletch.com/book-a-demo/
Watch on YouTube: https://www.youtube.com/watch?v=_4Iz-uk4R90
Learn more about BlueFletch: https://bluefletch.com/
Chapters
1. Setting The Stage: Retail Biometrics (00:00:00)
2. The “Last Ten Feet” Explained (00:01:00)
3. The Hidden Tax Of Logins (00:03:34)
4. How Often And How Long Logins Take (00:06:21)
5. Cost At Scale And ROI Math (00:09:31)
6. “Satisfied” vs Happy: Real Store Stories (00:12:45)
7. Who Responded: Tenure And Tech Comfort (00:15:17)
8. Openness To Biometrics At Work (00:17:43)
9. Face vs Fingerprint: Pros And Cons (00:19:20)
10. Dual ROI: IT And Operations (00:22:54)
11. Seven Principles For Rollout (00:25:31)
12. Shared Devices And Fast User Switching (00:28:35)
13. Edge Conditions And Failbacks (00:31:13)
14. Identity Integration And Standards (00:33:37)
15. Operational Sustainability And Reporting (00:36:16)
16. Pilot, Refine, Scale Playbook (00:38:35)
17. Change Management And Store Champions (00:41:18)
18. Wrap-Up, White Paper, And NRF (00:44:33)
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