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Mastering Customer Success with Keyonna L. Taylor
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In this episode of Founders, Future, host Mishal Saeed chats with Keyonna L. Taylor, the powerhouse founder and virtual Chief Strategy Officer of Key Focus Group. With over 20 years of experience leading global customer success teams and managing over $100M in revenue, Keyonna shares the insights behind her data-driven, results-oriented consultancy.
Since founding Key Focus Group in 2017, Keyonna has helped clients reduce churn by 30% and boost adoption by 20%. In this conversation, she opens up about her early career at Rackspace, what “fanatical support” taught her about customer loyalty, and how she helps businesses align strategy with experience to drive long-term value.
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