In this episode of Founders Future, host Jae Encarnacion sits down with Ramon Portilla, founder of HumanX Insights and a pioneer in human experience strategy. With over 30 years of leadership across customer and employee experience, Ramon shares how he's transforming the way organizations build loyalty and drive growth—especially within the retail and Hispanic markets. As VP of Customer Insights & Future Trends at the Hispanic Retail Chamber of Commerce, Ramon brings a forward-thinking lens to customer-centric innovation. Tune in to hear his unique approach to merging data, empathy, and strategy to shape the future of experience design.