Today's episode delves into the dynamics of inter-departmental conflicts, such as the classic tensions between sales and marketing, and the pivotal role leadership plays in resolving them. Patrick kicks things off with a compelling high school fight story to illustrate how emotions can escalate. He then introduces a practical five-step framework for addressing friction, emphasizing the critical contributions of HR leaders, effective coaching, and CEO involvement—even when tough decisions, like letting go of problematic individuals, are necessary to preserve organizational harmony.