You’re not bad at sales—you’re following outdated rules. In this episode, Genevieve contrasts two real restaurant experiences to show why energy, presence, and connection beat tactics every time, then walks through five practical moves for modern, savvy sellers.

What you’ll learn:

1. See the person, not the purchase (start with appreciation and recognition)

2. Ask intent-revealing questions (lead to clarity, not pressure)

3. Match their pace and raise your energy (create certainty, don’t perform)

4. Offer a small next step (reduce friction; right-size the commitment)

5. Follow through with care (loyalty, referrals, and long-term revenue)

Quote to remember:

“Enthusiasm isn’t a bonus—it’s the new baseline.”

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