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520 4 Step Process for Handling Customer Complaints with Hank Ebeling

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Manage episode 377971836 series 1244110
Content provided by The Fitness Business Podcast and Justin Tamsett | Fitness Business Leader. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Fitness Business Podcast and Justin Tamsett | Fitness Business Leader or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Hank Ebeling is the founder and owner of H4 Training. He is passionate about helping small businesses transform their customer service and elevate their customers' experience. Hank is the author of the book "Crushing the Competition with Service" and has created an online course called "Superhero Service Super Profits" to help businesses deliver outstanding service consistently.

He joins us to discuss his four-step process for handling customer complaints. The process includes acknowledging the complaint, apologizing, making it right, and thanking the customer. Hank emphasizes the importance of listening to the customer, avoiding defensiveness, and finding a solution that meets the customer's needs. He also highlights the value of thanking customers for bringing issues to your attention and using their feedback to improve your business.

Show notes and more resources: https://fitnessbusinesspodcast.com/520

  continue reading

552 episodes

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iconShare
 
Manage episode 377971836 series 1244110
Content provided by The Fitness Business Podcast and Justin Tamsett | Fitness Business Leader. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Fitness Business Podcast and Justin Tamsett | Fitness Business Leader or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Hank Ebeling is the founder and owner of H4 Training. He is passionate about helping small businesses transform their customer service and elevate their customers' experience. Hank is the author of the book "Crushing the Competition with Service" and has created an online course called "Superhero Service Super Profits" to help businesses deliver outstanding service consistently.

He joins us to discuss his four-step process for handling customer complaints. The process includes acknowledging the complaint, apologizing, making it right, and thanking the customer. Hank emphasizes the importance of listening to the customer, avoiding defensiveness, and finding a solution that meets the customer's needs. He also highlights the value of thanking customers for bringing issues to your attention and using their feedback to improve your business.

Show notes and more resources: https://fitnessbusinesspodcast.com/520

  continue reading

552 episodes

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