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Outbound Survival Guide: AI, Robocalls, and Real Compliance: Eric Troutman

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Manage episode 507036780 series 3356900
Content provided by NobelBiz Studios. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by NobelBiz Studios or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

AI is changing outbound fast. So are lawsuits. The “TCPA Czar” Eric Troutman joins Christian to unpack how to run outreach without getting burned.

We cover the class action surge, AI-driven calling, robocalls, Do Not Call rules, quiet hours, wrong numbers, reassigned numbers, loyalty SMS pitfalls, and the culture shifts needed to make compliance stick. Practical plays to protect your brand and keep phones ringing for the right reasons.

Guest: Eric J. Troutman, Founding partner of Troutman Amin
Host: Christian Montes, COO at NobelBiz

Subscribe for monthly episodes on contact center growth and compliance.

  continue reading

64 episodes

Artwork
iconShare
 
Manage episode 507036780 series 3356900
Content provided by NobelBiz Studios. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by NobelBiz Studios or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

AI is changing outbound fast. So are lawsuits. The “TCPA Czar” Eric Troutman joins Christian to unpack how to run outreach without getting burned.

We cover the class action surge, AI-driven calling, robocalls, Do Not Call rules, quiet hours, wrong numbers, reassigned numbers, loyalty SMS pitfalls, and the culture shifts needed to make compliance stick. Practical plays to protect your brand and keep phones ringing for the right reasons.

Guest: Eric J. Troutman, Founding partner of Troutman Amin
Host: Christian Montes, COO at NobelBiz

Subscribe for monthly episodes on contact center growth and compliance.

  continue reading

64 episodes

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