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Outbound Survival Guide: AI, Robocalls, and Real Compliance: Eric Troutman
Manage episode 507036780 series 3356900
AI is changing outbound fast. So are lawsuits. The “TCPA Czar” Eric Troutman joins Christian to unpack how to run outreach without getting burned.
We cover the class action surge, AI-driven calling, robocalls, Do Not Call rules, quiet hours, wrong numbers, reassigned numbers, loyalty SMS pitfalls, and the culture shifts needed to make compliance stick. Practical plays to protect your brand and keep phones ringing for the right reasons.
Guest: Eric J. Troutman, Founding partner of Troutman Amin
Host: Christian Montes, COO at NobelBiz
Subscribe for monthly episodes on contact center growth and compliance.
64 episodes
Manage episode 507036780 series 3356900
AI is changing outbound fast. So are lawsuits. The “TCPA Czar” Eric Troutman joins Christian to unpack how to run outreach without getting burned.
We cover the class action surge, AI-driven calling, robocalls, Do Not Call rules, quiet hours, wrong numbers, reassigned numbers, loyalty SMS pitfalls, and the culture shifts needed to make compliance stick. Practical plays to protect your brand and keep phones ringing for the right reasons.
Guest: Eric J. Troutman, Founding partner of Troutman Amin
Host: Christian Montes, COO at NobelBiz
Subscribe for monthly episodes on contact center growth and compliance.
64 episodes
All episodes
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