In this special Emergency services show Collaboration 2025 episode, we explore how human factors shape the way emergency services deliver care under pressure.

Im Joined by Andy Youngson, Advanced Paramedic in Pre-Hospital Care with East Midlands Ambulance Service, and Simon Nevitt, Market Access Manager at Galen Pharma, we unpack the realities of high-stakes decision-making, communication breakdowns, and the cultural shifts needed to strengthen collaboration across healthcare and emergency response.

From the lessons of Martin and Elaine Bromley’s story to the growing challenge of bariatric care in the UK, this discussion goes beyond theory—examining how realistic training, open communication, and cross-service understanding can help teams perform better together and keep patient care truly human in a system that’s constantly under strain.

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