Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by Alex Johnson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alex Johnson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

Fintech Takes x SOLO Presents Source of Truth Episode 3: Hard Lessons Learned from the Trenches

1:08:00
 
Share
 

Manage episode 505688636 series 3375192
Content provided by Alex Johnson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alex Johnson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Hello, and welcome back to Source of Truth, a new miniseries sponsored by our friends at SOLO. This series is about information asymmetry; the enemy of financial services.

Until now, we’ve focused on theory: the broken data infrastructure we’ve inherited.

In Episode 3, we move from theory to reality. I ask four veteran founders and operators:

  • What are the most difficult challenges you face when building and scaling up a consumer or small business lending business?

  • What hard lessons can be learned from overcoming or in some cases failing to overcome those challenges?

  • And what do those hard lessons tell us about the future of lending and data infrastructure in the U.S.?

These conversations are short but illuminating: expect war stories from the early days of well-known fintechs, insights and creative ideas for scaling up in our heavily regulated industry, and candid admissions about the problems they still haven’t cracked (and why).

Guests (in order of appearance):

  •  Luke Voiles: CEO of Pipe; longtime SMB lending operator & executive

  • Rob Frohwein: Co-founder and former CEO of Kabbage

  • Jill Sheckman: former Global Chief Credit Risk Officer at PayPal; longtime credit risk executive at AmEx

  • Brian Hamilton: Co-founder and former CEO of ONE; President at Coastal

Episode 3 is your field guide to the real constraints operators face — and the data standards and product choices that actually moved loss curves, conversion, and access.

Don’t forget to subscribe and catch more insights in upcoming episodes of Source of Truth!

This miniseries is brought to you by SOLO.

SOLO resolves and connects customer data across silos — so teams stop rekeying the same customer info for the hundredth time and finally move forward.

Break the cycle at SOLO.one - That’s SOLO dot o-n-e.

Sign up for Alex’s Fintech Takes newsletter for the latest insightful analysis on fintech trends, along with a heaping pile of pop culture references and copious footnotes. Every Monday and Thursday: https://workweek.com/brand/fintech-takes/

And for more exclusive insider content, don’t forget to check out my YouTube page.

Follow Alex:

YouTube: https://www.youtube.com/channel/UCJgfH47QEwbQmkQlz1V9rQA/videos

LinkedIn: https://www.linkedin.com/in/alexhjohnson

Twitter: https://www.twitter.com/AlexH_Johnson

Follow Luke:

https://www.linkedin.com/in/luke-voiles/

Follow Rob:

https://www.linkedin.com/in/frohwein/

Follow Jill:

https://www.linkedin.com/in/jillzuckersheckman

Follow Brian:

https://www.linkedin.com/in/bthamilton/

Learn more about SOLO here.

  continue reading

161 episodes

Artwork
iconShare
 
Manage episode 505688636 series 3375192
Content provided by Alex Johnson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alex Johnson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Hello, and welcome back to Source of Truth, a new miniseries sponsored by our friends at SOLO. This series is about information asymmetry; the enemy of financial services.

Until now, we’ve focused on theory: the broken data infrastructure we’ve inherited.

In Episode 3, we move from theory to reality. I ask four veteran founders and operators:

  • What are the most difficult challenges you face when building and scaling up a consumer or small business lending business?

  • What hard lessons can be learned from overcoming or in some cases failing to overcome those challenges?

  • And what do those hard lessons tell us about the future of lending and data infrastructure in the U.S.?

These conversations are short but illuminating: expect war stories from the early days of well-known fintechs, insights and creative ideas for scaling up in our heavily regulated industry, and candid admissions about the problems they still haven’t cracked (and why).

Guests (in order of appearance):

  •  Luke Voiles: CEO of Pipe; longtime SMB lending operator & executive

  • Rob Frohwein: Co-founder and former CEO of Kabbage

  • Jill Sheckman: former Global Chief Credit Risk Officer at PayPal; longtime credit risk executive at AmEx

  • Brian Hamilton: Co-founder and former CEO of ONE; President at Coastal

Episode 3 is your field guide to the real constraints operators face — and the data standards and product choices that actually moved loss curves, conversion, and access.

Don’t forget to subscribe and catch more insights in upcoming episodes of Source of Truth!

This miniseries is brought to you by SOLO.

SOLO resolves and connects customer data across silos — so teams stop rekeying the same customer info for the hundredth time and finally move forward.

Break the cycle at SOLO.one - That’s SOLO dot o-n-e.

Sign up for Alex’s Fintech Takes newsletter for the latest insightful analysis on fintech trends, along with a heaping pile of pop culture references and copious footnotes. Every Monday and Thursday: https://workweek.com/brand/fintech-takes/

And for more exclusive insider content, don’t forget to check out my YouTube page.

Follow Alex:

YouTube: https://www.youtube.com/channel/UCJgfH47QEwbQmkQlz1V9rQA/videos

LinkedIn: https://www.linkedin.com/in/alexhjohnson

Twitter: https://www.twitter.com/AlexH_Johnson

Follow Luke:

https://www.linkedin.com/in/luke-voiles/

Follow Rob:

https://www.linkedin.com/in/frohwein/

Follow Jill:

https://www.linkedin.com/in/jillzuckersheckman

Follow Brian:

https://www.linkedin.com/in/bthamilton/

Learn more about SOLO here.

  continue reading

161 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play